Help
Most questions are answered here. If yours is not, write to us.
I paid, but the books are still locked
Open the app and check that you are signed in with the same email you paid with — the subscription belongs to the account, not to the phone. If they are still locked, check the payment status on the My account page.
The confirmation code never arrived
Look in your spam or junk folder. If it is not there, ask for a new code: the old one stops working as soon as a new one is sent.
I forgot my password
Choose the forgot-password link on the sign-in form. A code arrives by email and you set a new password with it.
I want to extend my subscription
Make a new payment before the current one ends. The new period is added on top of what is left, so no days are lost.
Get in touch
Email us and we will answer quickly. If it is about a payment, include the email address on your account and the date you paid.
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